Privacy Policy

Xpert Learning is dedicated to safeguarding your privacy and takes its duty for customer information security very seriously. The Privacy Statement on our website explains what information we gather, how we collect it, what we do with it, and how we protect it. Personal data is collected and processed in compliance with the data protection regulations of the jurisdictions in which we operate (for example, the United Kingdom (“UK”) and the European Union (“EU”)).

Xpert Learning urges all users of the Service, including customers, visitors, business colleagues, and other interested individuals, to read our Privacy Statement. You acknowledge and agree to be bound by this Privacy Statement by using our Service or submitting personal information to Xpert Learning in any other way, and you agree that Xpert Learning may collect, handle, transfer, use, and disclose your personal information as indicated in this Statement. You also agree to THE TERMS AND CONDITIONS OF OUR TERMS OF USE (the “Terms of Use”) by accessing any aspect of the Service. PLEASE DO NOT USE ANY OF THE SERVICES IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY STATEMENT OR OUR TERMS OF USE.

1. COLLECTION OF PERSONAL INFORMATION

Personal information (also known as personally identifiable information (PII) or personal data) is information that can be used to identify you or another individual. Xpert Learning may gather the following types of personal information during the course of our interaction with you.

  1. Information you give us: In order to make education more accessible, we collect personal information from you as well as information we learn about you from your usage of our website. These particulars could include: (where applicable)
  2. Name and contact information (e.g., address, telephone number, e-mail);
  3. Billing information (e.g. credit/debit card, other payment details, billing contact information)
  4. Account information (e.g. personal goals, account profile photos, ratings, webinar chat)
  5. Information in posts you may make on the Service’s public forums and interactive features
  6. Other data that may be transferred during your interaction with the Service. Any information acquired after that will come straight from you, so you will be aware of it. Information we collect automatically: We gather information about you and your use of our service, as well as information about your computer or other device used to access our service, as well as information about your interactions with us and our advertising (such as smart TVs, gaming systems and mobile devices). This information may include:
  7. your course selections, attendance/watch history, and other activities on the Service;
  8. your communications with us by email, webinar chat, push notifications, and text messages;
  9. records of your interactions with Customer Service, including the date, time, and reason for contacting us, chat transcripts, and, if you telephone us, your phone number and call recordings;
  10. IP address, device IDs, or other unique identifiers;
  11. advertising identifiers, such as those found on mobile devices, tablets, and streaming media devices (for additional details, see the section below titled “Cookies and Internet Advertising”);
  12. device and software characteristics (such as kind and configuration), connection information, page view statistics, referring source (such as referral URLs), IP address (which may reveal your general location), browser, and standard web server log information;
  13. information gathered by cookies, web beacons, and other technologies, such as ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). (For further information, see our section on “Cookies and Internet Advertising.”

We may collect, use, and share exact location data, such as the real-time geographic location of your computer or device via GPS, Bluetooth, and your IP address, as well as crowd-sourced Wi-Fi hotspot and cell tower locations, in order to provide location-based services. Unless you provide consent, this location data is collected anonymously. By not utilising location-based features and turning off the Location Services settings (as applicable) on your device and computer, you can withdraw your consent to Xpert Learning and our partners collecting, using, transmitting, processing, and maintaining location and account data at any time.

2. User Use of Personal Information

Xpert Learning utilises the above-mentioned types of personal information in a variety of ways, according to the conditions of this Privacy Statement. Unless otherwise specified, the information provided above may be used for any of the following purposes:

  1. to provide you with the Service;
  2. to answer to your requests;
  3. to send you communications concerning your use of the Service, such as system updates, customer surveys, or information about your usage of the Service;
  4. as may be required to support the Service’s operation, such as for billing, account maintenance, and record-keeping;
  5. to give you Xpert Learning solicitations, product announcements, and the like that we think you might be interested in;
  6. to improve and customise our marketing and services (e.g. statistical and marketing analysis);
  7. in any other manner once you have been given further notice and/or your consent has been obtained, if necessary.
3. Sharing Your Information

When it comes to the preservation and disclosure of student information, we observe strong security protocols.

Any of the categories of personal information listed above may be disclosed to Xpert Learning personnel, consultants, affiliates, or other businesses or persons for the purpose of processing such information on our behalf in order to offer the Service to you. These disclosures may involve trusted third-party contractors who operate as “data processors” on our behalf for the purposes outlined in this Privacy Statement. We require these parties to agree to maintain the confidentiality of such information in accordance with the requirements of this Privacy Statement by establishing transfer agreements with all organisations to which we transfer data for processing in such instances. The agreements provide for the particular and limited processing of user data in order to support Xpert Learning’s activities, and they were written to meet the standards of the jurisdictions in which we operate (including the US and EU).

We may also share your information (including information about the stages of your training) with third parties with whom we have a contractual or other close relationship and who we believe offer products or services that may enhance the training we provide to you, your ability to practise or gain additional skills, or whose offering may otherwise be of interest to you, where permitted by law.

If you use our site to sign up for third-party email job alert services, we will share your personal information with the third party so that they can provide you with those services.

Furthermore, we may disclose personal information

if we have a good faith belief that such action is required to comply with any applicable legislation

to implement any condition of the Terms of Service, to defend ourselves from liabilities, to protect ourselves against allegations, to protect the rights, property, and personal safety of any user, or to safeguard the public good.

when disclosure is needed to maintain the Service’s authenticity and protection, or to protect the security of any user or other person, in accordance with applicable laws

to the degree permitted and limited by law, to react to a court order, government investigation, subpoena, search warrant, or other legal process or

if we go through a business transformation like a merger, divestiture, acquisition, liquidation, or sale of all or part of our assets Lastly, you may be able to access third-party social media services via our website or prior to visiting it. We shall collect the personal information you choose to provide with us through these social media services pursuant to their privacy settings when you register with your social service account in order to improve and personalise your use of our website. This might include a list of friends as well as feedback from other people in your network. On our website, we may potentially employ social media plugins. As a result, your data will be shared with your social media provider and may be displayed on your social media profile for others in your network to see. To learn more about these practises, please review the privacy policies of these third-party social media companies.

4. The Area of Members/Students

All data collected during Xpert Learning  registration will be processed in accordance with this Privacy Statement. We retain all of your course information in your personal Xpert Learning student area so that you may access it whenever you want.

We recognise the need of taking extra efforts to safeguard children’s privacy and safety. As a result, children under the age of 16 will not be able to create a Xpert Learning account. As soon as we become aware of any Xpert Learning account or information created by a child under the age of 16, we will take reasonable steps to erase it.

All account information is sent over a secure connection (Secure Socket Layer-SSL) and stored in accordance with Payment Card Industry Data Security Standards through a specialised network infrastructure (Multiprotocol Label Switching-MPLS) (PCI DSS).

By clicking the “remember me” box, you will be able to stay signed in to your Xpert Learning account. When you check the box, this choice will only apply to the computer / device and browser you’re using at the time. If you don’t want to stay signed in on a particular browser, simply log out of your Xpert Learning account.

By contacting Xpert Learning support here, you can have your Xpert Learning account deleted (Please see your Rights Section for more details).

Finally, we may allow you to upload content on the Service, such as your comments and any other information you want to make public (“User Generated Content”). If you publish User Generated Content, all of the information you provide will be available to Xpert Learning’s authorised workers and may be made public. You explicitly accept and agree that we may access User Generated Content in real-time, record it, and retain archives of it on our systems in order to utilise it in connection with the Service. We may share your review, recommendation, endorsement, or other User Generated Content publicly on the Service or other websites such as Facebook, Instagram, Google, Yelp, and other similar channels if you submit it through the Service or other websites such as Facebook, Instagram, Google, Yelp, and other similar channels.

5. Direct Marketing Material

We, our selected partners, or those with whom we have a contractual relationship may contact you from time to time with information about course promotions and ancillary products via channels such as email, voice, text, push notifications, internet-based ads, and other means as determined by the company. However, on every e-communication that we or our trusted partners send you, you will be given the option to indicate that you no longer wish to receive our or their direct marketing material.

While Xpert Learning is purposeful in the marketing communications it sends, some laws and regulations may deem the technologies used to interact with you to be “automatic.” You consent to receive such automated messages by accepting this Privacy Notice. Please be aware that, although being considered automated in some jurisdictions, Xpert Learning sends marketing communications based on what a member of our staff has written and determined to be relevant to you. Furthermore, we will only contact you using the phone number or communication channel that you have supplied.

6. Your Options Regarding Direct Marketing

Email & Text Messages: reply STOP (or as otherwise advised) to the text message or click the “unsubscribe” link in the email. Please note that service-related mail from us, such as messages relating to your student account transactions, course lesson reminders, or information directly relating to your course, cannot be unsubscribed from.

Push Notifications: Xpert Learning provides you with the option of receiving smartphone push alerts. If you later decide you don’t want to get these notifications, you can turn them off through your mobile device’s settings.

Interest-Based Ads: Interest-based ads are online advertisements that are targeted to your expected interests based on your Internet usage of various apps and websites. Cookies and web beacons can be used to collect information to assist assess your likely interests if you are using a browser. If you have an advertising identifier on your mobile device, tablet, or streaming media device, that identification can be used to help estimate your potential interests. Please visit the “Cookies” section for your options about interest-based adverts from Xpert Learning (below).

7. Site Tracking & Cookies

To assist us in developing the design and layout of the websites, we use monitoring tools to monitor client traffic patterns and site usage. We are unable to collect any personal information about passengers using this programme. For a variety of purposes, we and our Service Providers employ cookies and other technologies (such as web beacons), as well as advertising identifiers. These technologies, for example, are used to make it easier to access our services by remembering you when you return, as well as to provide and analyse our services. We also apply cookies and advertising identifiers to better understand our users and their likely interests, as well as to provide and customise marketing and advertising. We want you to understand how we use these technologies, so this section discusses the many sorts of technologies we employ, what they do, and how you can control how they are used. Please see Xpert Learning’s Cookie Policy for more information on how we use cookies and other similar technologies.

8. Links to Third Party Websites

Only the websites that we own and control are covered by this privacy policy. It excludes connections to other websites, as well as any information gathered by the parties who own and control other websites, or their usage of cookies set by their domains when you visit them. Please be aware that each third-party organisation has its own set of policies for the use and sale of personal information, as well as the use of cookies. If you have any concerns about how your personal information will be used on other sites, or about the kind of cookies used and how they are used, you should read the relevant privacy statement and cookie policy, or contact the firm concerned if there isn’t one on the site. Any information collected by third-party websites is kept completely separate.

Xpert Learning is not responsible for the privacy practises, data collection policies and procedures, or content of such third-party sites, and you hereby release Xpert Learning from any and all claims arising out of or related to the privacy practises, data collection policies and procedures, and/or content of such third-party sites.

9. Third Party Advertisers

Other companies, known as third-party ad servers or ad networks, may be allowed to deliver advertisements on the Service. These third-party ad servers or ad networks utilise technologies to deliver advertisements and links from the Service directly to your device. When this happens, they acquire your device ID and IP address automatically. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to track the efficacy of their ads and to tailor the ads you see. For additional information on these third-party ad servers or ad networks’ practises, as well as instructions on how to opt-out of particular practises, you should visit their individual privacy policies. They are not covered by our Privacy Statement, and we have no control over their actions.

10. Information Security & User Responsibility

We take great care to guarantee that our website is secure. SSL (Secure Socket Layer) technology protects the information you send to us. SSL is the industry standard method for encrypting personal information and credit card numbers before they are sent over the Internet. Information communicated over the internet or via a mobile device, on the other hand, can never be guaranteed to be secure. We are not liable for any interception or disruption of communications over the internet, as well as any data modifications or losses.

The security of any password, user ID, or other form of authentication used to gain access to password-protected or secure sections of the Service is the responsibility of the users of the Service. If any breach of security is detected, we may suspend your use of any of the Service without notice, pending an investigation, in order to safeguard you and your information.

11. International Data Transfer

If you live outside of the United Kingdom, particularly in Switzerland, the United states, or the European Economic Area (“EEA”), please be aware that Xpert Learning is a global organisation, and any information you provide to us may be transferred to and processed in the United Kingdom or other countries where we do business. Despite the fact that this may include recipients of information located in countries where your personal data may be subject to less stringent legal protection than in your country, we will protect your information in accordance with the requirements of the law in your jurisdiction and take steps to only share with third parties who provide similar protection. By using our Service, you expressly consent to the collection, processing, use, and transfer of your information as described herein.

12. European Union Data Privacy Rights

If you live in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) may give you specific legal protections. The right to access, correct, and delete the personal information we keep about you, in particular. Unless you request deletion of your personal data, Xpert Learning will keep your personal data for as long as you use our services, as outlined in the retention section of this Statement.

You have the following data protection rights in certain circumstances:

You have the right to see, change, or remove the personal information we have about you.

The right to be corrected. If your personal information is inaccurate or incomplete, you have the right to have it corrected.

The right to raise objections. You have the right to object to the use of your personal data by us.

The right to impose limitations. You have the right to have the processing of your personal information restricted.

Data portability is a legal right. You have the right to receive a copy of your personal information in a structured, machine-readable, and frequently used format.

The ability to revoke permission. You also have the right to withdraw your consent at any time if we processed your personal information based on it. You can most readily exercise your right to privacy by going to the “account” section of your Members Area, where you can access and amend your contact information. To access the “account” area, you must be logged in. You can also ask us to erase any personal information we have about you.

Please contact our data protection officer/privacy office [office_address] if you have any requests or questions about our privacy practises. In compliance with current data protection regulations, we react to any requests we receive from persons desiring to exercise their data protection rights. Additional choices regarding your information can be found in the “your choices” section of this privacy statement.

We hope that if you have a remark, question, or complaint about how we handle your personal information, you will contact us as indicated in this Statement so that we can address it. You can also file a complaint with the EU data protection authorities (each a “DPA”) about the processing of your personal data.

13. Legal Basis for Processing Under GDPR

The legal basis for collecting and using the personal information specified in this Privacy Statement will vary depending on the type of personal information and the context in which it is collected and used. In most cases, we will collect personal information from you in the following areas where:

We require your personal information in order to fulfil a deal with you (for example, to provide our services to you)

if the processing is necessary for our legitimate purposes and is not overridden by your data protection or fundamental rights and freedoms (for example, our direct marketing activities in accordance with your preferences).

if we have your permission to do so (for example, for you to participate in certain consumer insights activities like specific surveys and focus groups)

We may need personal information from you if we have a legal responsibility to gather it or if we need it to safeguard your vital interests or the interests of another person (for example, to prevent payment fraud or confirm your identity) EU residents have the right to withdraw their consent to the processing of their personal data if it is based on consent. Please contact us as specified in this Statement to do so. If an alternative legal basis exists that would allow us to continue processing your personal data after you withdraw your consent, we will inform you of it at the time of your request. Please contact our Data Protection Officer/Privacy Office by email at info@xpertlearning.org if you have any queries about how we use your personal information (including the legal bases and transfer mechanisms we utilise), cookies, or other similar technology.

14. Data Retention

Xpert Learning will only keep your personal information for as long as it is required to fulfil the purposes outlined in this Statement. Personal information will be retained and used to the extent necessary to comply with our legal duties (for example, if we are obliged by relevant laws to retain your data), resolve disputes, and enforce our legal agreements and policies.

As mentioned in this Statement and the Cookie Policy, Xpert Learning will also retain usage data for internal analysis purposes. Except where this data is utilised to reinforce the security or improve the functionality of the Service, or we are legally compelled to retain this data for extended periods of time, usage data is normally retained for a shorter amount of time.

15. Privacy of Children

Xpert Learning does not intentionally collect personal information from children under the age of 16, and the Service is not intended for minors under the age of 16.

16. Privacy Change Statement

Our Privacy Statement is subject to change at any moment, and any changes will be notified on this page.